Processing Time
Orders are typically processed within 2–3 business days. Orders are not shipped on weekends or holidays.
During launches, restocks, holidays, warm weather, or high-volume periods, processing times may be slightly longer. Updates will be posted in the website announcement bar when possible.
Back-orders
Occasionally, an item may be available to order while we are replenishing stock. Back-ordered items will be clearly marked on the product page and typically ship within 3–5 days of purchase.
If your order contains both in-stock and back-ordered items, your full order will ship together once the back-ordered item is ready, typically within 3–5 days of purchase.
Expedited shipping applies to carrier transit time only and does not shorten order processing or back-order preparation time.
Warm Weather Shipping
During periods of high temperatures, orders may ship only Monday–Wednesday, depending on the shipping method and destination, to reduce the chance of packages sitting in hot trucks or warehouses over the weekend.
Processing times may be adjusted during warm weather to help protect product quality.
Shipping Rates & Delivery
Standard shipping is a flat rate of $9.99. Orders of $150 or more qualify for free standard shipping. Expedited shipping, when available, is offered at an additional charge.
At this time, Tenpenny Candle Co., LLC ships within the United States only.
Delivery times depend on the shipping method selected and carrier timelines. Once an order has shipped, delivery is the responsibility of the shipping carrier. Tenpenny Candle Co., LLC is not responsible for carrier delays, lost packages, or delivery issues caused by the carrier.
Lost or Stolen Packages
If tracking shows that a package was delivered to the address provided at checkout, Tenpenny Candle Co., LLC is not responsible for lost or stolen packages.
If your package appears to be lost in transit, please contact Tenpenny Candle Co. as soon as possible with your order number. We will work with the carrier to file a claim and determine the next steps.
Returned Packages
Please make sure your shipping address is complete and accurate before placing your order.
If a package is returned to Tenpenny Candle Co., LLC due to an incorrect or incomplete address, failed delivery attempt, or other customer-related delivery issue, the customer is responsible for the cost to reship the package.
If you choose to receive a refund instead of having the order resent, the original purchase price may be refunded once the package is returned and inspected. Original shipping charges are non-refundable.
Local Pickup or Delivery
Local pickup or delivery may be available by arrangement for nearby customers, but availability is limited and cannot be guaranteed.
Please contact Tenpenny Candle Co. before placing an order if you would like to request a local option.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or missing, please contact us within 7 days of delivery so we can evaluate the issue and make it right.
For damaged orders, please include your order number and photos of the damaged item and packaging.
