Small-batch candles, hand-poured in Texas

Refund policy

Returns & Eligibility

  • You have 30 days from the delivery date to request a return for eligible items.
  • To be eligible for a return, items must be unopened, unused, undamaged, and in their original condition and packaging.
  • Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as Tenpenny Candle Co., LLC is not responsible for lost or damaged return shipments.
  • Final sale items are not eligible for return.
  • No restocking fee.

How to Initiate a Return

  1. Contact Us — Before returning your item, please email us at hello@tenpennycandleco.com to request a return. Items sent back without first requesting a return will not be accepted.
  2. Ship the Item — Once your return is approved, you’ll receive instructions on where to send your package.
  3. Refund Processing — Once we receive and inspect your return, we will process your refund to the original payment method within 5–7 business days.

Cancellations & Order Changes

We will do our best to accommodate cancellation or order-change requests before your order begins processing. However, once an order has been accepted or entered processing, we may be unable to cancel or modify it.

Back-ordered items follow the same cancellation policy as other orders. If you need to cancel a back-ordered item before it ships, please contact us as soon as possible.

To request a cancellation or change, please contact us as soon as possible at hello@tenpennycandleco.com.

Non-Returnable Items

  • Custom orders or personalized items
  • Used, opened, or damaged products
  • Gift cards
  • Items marked final sale

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days of delivery if your item is defective, damaged, or incorrect. We will work quickly to evaluate the issue and correct it.

If you receive a damaged order, please email hello@tenpennycandleco.com with your order number and photos of the damaged item and packaging.

Questions

If you have any questions about our return policy, please contact us at hello@tenpennycandleco.com. We’re happy to help!